Refund policy

Return & Refund Policy

Last Updated: [11 Aug 2026]

At PARASTO, we want you to shop with confidence. If your purchase isn’t right for you, we’re here to help make the return or refund process as simple and transparent as possible.

Please read the following policy before requesting a return or exchange.

1. Return Eligibility

You may request a return if:

  • The product is eligible for return under this policy.

  • Your return request is submitted within [2 DAYS] of receiving the order.

  • The product is unused, unworn, unwashed, and in its original condition.

  • The product has all original tags, labels, accessories, manuals, and packaging, where applicable.

  • The product is returned in suitable condition for resale.

  • You provide your order number and any other information reasonably required to process the return.

We reserve the right to reject a return if the product shows signs of use, damage, alteration, washing, or handling beyond what is reasonably necessary to inspect the product.

Certain products may have additional or different return conditions, which will be clearly stated on the relevant product page where applicable.

2. Return Timeframe

Return requests must be submitted within [2 DAYS] from the date you receive your order.

To request a return, contact us at:

[EMAIL ADDRESS]

Please include:

  • Order number

  • Product name

  • Reason for return

  • Photos or videos, where relevant

  • Any other information we request to assess the return

Returns requested after [2 DAYS] may not be accepted unless otherwise required by applicable law.

3. Return Approval

Once we receive your return request, we will review it and let you know whether it has been approved.

If approved, we will provide instructions for returning the product, including the applicable return address or pickup process.

Please do not send products to us before your return request has been approved unless we specifically instruct you to do so.

Products sent without an approved return request may not be accepted.

4. Return Shipping Costs

For eligible returns due to change of mind

[CUSTOMER PAYS RETURN SHIPPING / FREE RETURN SHIPPING]

If the return is due to a change of mind, incorrect size selection, or another reason not caused by an issue with the product, [CUSTOMER PAYS RETURN SHIPPING / WE PROVIDE A PREPAID RETURN LABEL].

For damaged, defective, or incorrect products

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, we will arrange an appropriate resolution and, where applicable, cover the reasonable return shipping cost.

Please contact us as soon as possible after delivery and provide clear photographs or video of the issue.

5. Damaged, Defective, or Incorrect Products

We take care to check orders before dispatch, but occasionally a product may arrive damaged, defective, or incorrect.

If this happens, please contact us at [notallowedrana@gmail.com] within [2DAYS] of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging, if the package appears damaged

  • A short video, where appropriate

After reviewing the issue, we may offer one or more of the following solutions, depending on the circumstances:

  • Replacement of the product

  • Exchange for an eligible alternative

  • Repair, where applicable

  • Refund of the purchase price

  • Another appropriate remedy permitted under applicable law

Please do not dispose of a damaged or defective product until we have completed our assessment and provided instructions.

6. Exchanges

Where available, we may offer an exchange for an eligible product.

Exchange requests must be made within [2 DAYS] of delivery and the product must satisfy the return eligibility requirements described above.

If the replacement product has a higher price, you may be required to pay the difference.

If the replacement product has a lower price, [WE WILL REFUND THE DIFFERENCE / EXCHANGE VALUE WILL BE APPLIED AS STORE CREDIT].

If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

7. Refund Process

Once your returned product has been received and inspected, we will notify you whether the return has been approved.

If approved, your refund will be initiated within 10 Days.

The refund will generally be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

After we initiate the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

Refund timing

Return received → Product inspected → Refund approved → Refund initiated within 10 Days

Your payment provider may require additional processing time after we initiate the refund.

8. Shipping Charges

Original shipping charges are [REFUNDABLE / NON-REFUNDABLE], except where the return is due to a damaged, defective, incorrect, or materially misdescribed product, or where otherwise required by applicable law.

Any applicable return shipping charges will be communicated to you before the return is processed.

9. Non-Returnable Items

For hygiene, safety, customization, or other legitimate reasons, certain products may not be eligible for return.

Unless otherwise stated on the product page or required by applicable law, non-returnable items may include:

  • Personalized or customized products

  • Products made specifically to your specifications

  • Perishable goods

  • Products that cannot reasonably be returned for hygiene or health reasons after opening or use

  • Products marked as “Final Sale” or “Non-Returnable”

  • Gift cards

  • Digital products or downloadable items, where applicable

  • [ADD ANY OTHER NON-RETURNABLE PRODUCT CATEGORIES]

If you are unsure whether an item is eligible for return, please contact us before sending it back.

10. Products Purchased During Sales or Promotions

Products purchased during a sale, discount, promotional event, or clearance offer are [ELIGIBLE / NOT ELIGIBLE] for return, subject to the terms stated on the relevant product page and applicable law.

Where special return conditions apply to a promotional product, those conditions will be communicated clearly before purchase.

11. Refunds for Cancelled Orders

If you cancel an order before it has been shipped, [WE WILL PROVIDE A FULL REFUND / OUR CANCELLATION TERMS APPLY], subject to applicable law.

If an order has already been shipped, the order may be treated as a return rather than a cancellation.

12. Failed or Refused Deliveries

If an order cannot be delivered because of an incorrect or incomplete address, repeated failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, [INSERT YOUR POLICY FOR REDELIVERY, RETURN SHIPPING, AND REFUNDS].

We recommend checking your shipping information carefully before placing an order.

13. Refund Deductions

Where permitted by applicable law, refunds may be adjusted for:

  • Applicable return shipping charges

  • Missing components or accessories

  • Damage caused by customer handling

  • Loss in value caused by use beyond what is reasonably necessary to inspect the product

  • [ANY OTHER LEGALLY PERMITTED DEDUCTIONS]

We will communicate any applicable deduction before processing the refund where reasonably practicable.

14. How to Start a Return

To start a return, contact:

www.parasto.in

Email: [EMAIL ADDRESS]

Phone/WhatsApp: [PHONE NUMBER]

Please include your order number, the product you wish to return, and the reason for the return.

Our customer support team will guide you through the next steps.

15. Customer Support

We want every order to be a positive experience. If something isn't right with your purchase, please contact us and give us an opportunity to help.

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]

We aim to handle return and refund requests fairly, transparently, and in accordance with applicable laws and regulations in India.

16. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable laws.

The latest version will always be published on our website with the updated date shown at the top of the policy.

Note: This policy should be read together with our Privacy Policy, Terms & Conditions, Shipping Policy, and other applicable store policies.

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.