Terms of service

Terms of Service

Last Updated: [DATE]

Welcome to Parasto. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and related services.

By accessing our website or placing an order with us, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website or place an order.

These Terms are intended to apply to customers purchasing products from our online store in India and should be read together with our Privacy Policy, Return & Refund Policy, and Shipping Policy.

1. About Us

This website is operated by:

parasto
 Email: notallowedrana@gmail.com
Phone: +919996018860

References to “we,” “us,” “our,” or “Parasto” mean the business operating this website.

References to “you,” “your,” or “customer” mean any person accessing our website or purchasing our products.

2. Eligibility and Account Terms

You may use our website only if you are legally capable of entering into a binding agreement under applicable law.

If you create an account with us, you are responsible for:

  • Providing accurate and complete information;

  • Keeping your account information up to date;

  • Maintaining the confidentiality of your login credentials;

  • Taking reasonable steps to prevent unauthorised access to your account; and

  • All activity carried out through your account, except where caused by circumstances beyond your reasonable control.

You must notify us promptly if you believe your account has been accessed without authorisation.

We reserve the right to suspend or terminate an account where we reasonably believe that the account has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

3. Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not use our website in a way that:

  • Violates any applicable Indian law or regulation;

  • Infringes the rights of another person or business;

  • Attempts to gain unauthorised access to our website, systems, or accounts;

  • Introduces viruses, malware, or other harmful code;

  • Interferes with the operation or security of our website;

  • Uses automated systems to scrape, copy, or collect website content without permission;

  • Provides false, misleading, or fraudulent information;

  • Attempts to place fraudulent or unauthorised orders; or

  • Otherwise abuses or disrupts our services.

4. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, colours, sizes, dimensions, and other information displayed on our website are accurate.

However, minor variations may occur, particularly in product colour or appearance due to differences in screens, devices, lighting, photography, manufacturing, or packaging.

Product availability may change without notice.

If we discover a material error in a product description, price, availability, or other important information after you place an order, we may contact you to clarify the information or provide an appropriate remedy in accordance with applicable law.

5. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may include or exclude applicable taxes, shipping charges, duties, or other fees depending on how the price is displayed at checkout.

The final amount payable will be shown before you complete your purchase.

We reserve the right to change product prices at any time. A price change will not affect an order that has already been accepted, except where permitted by law or where the displayed price resulted from an obvious error.

Promotional prices, discount codes, and offers may have additional terms and expiry dates.

Unless otherwise stated, promotional offers cannot be combined.

6. Payment

We accept payment methods displayed at checkout, which may include:

  • Credit or debit cards;

  • UPI;

  • Net banking;

  • Wallets;

  • Cash on delivery, where available; and

  • Other payment methods made available by our payment providers.

Payments may be processed by third-party payment providers.

You confirm that you are authorised to use the payment method provided for your order.

We do not knowingly accept fraudulent transactions. We may cancel or refuse an order where a transaction appears fraudulent, unauthorised, or unlawful, subject to applicable law.

7. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation acknowledging that we have received your order. This confirmation does not necessarily mean that your order has been accepted.

An order is considered accepted when we confirm acceptance, dispatch the product, or otherwise indicate acceptance through our ordering system, subject to applicable law.

We reserve the right to refuse or cancel an order in circumstances including:

  • Product unavailability;

  • Incorrect or obvious pricing or product information;

  • Payment failure;

  • Suspected fraud or unauthorised activity;

  • Incorrect or incomplete delivery information;

  • Duplicate or unusually large orders;

  • Technical or system errors; or

  • Other legitimate circumstances permitted by applicable law.

If we cancel an order after payment has been received, we will initiate an applicable refund in accordance with our Return & Refund Policy and applicable law.

8. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed at checkout or communicated to you.

Delivery times are estimates and may vary because of factors such as:

  • Courier delays;

  • Weather or natural events;

  • Public holidays;

  • High order volumes;

  • Incorrect or incomplete delivery information;

  • Remote delivery locations;

  • Regulatory or logistical issues; or

  • Other circumstances outside our reasonable control.

Once an order has been handed over to the delivery partner, tracking information may be provided where available.

You are responsible for providing an accurate delivery address and contact details.

If a package cannot be delivered because of an incorrect address, refusal to accept delivery, repeated failed delivery attempts, or other circumstances attributable to the customer, additional delivery or return charges may apply where permitted by law and our applicable policies.

Our Shipping Policy provides additional information about delivery.

9. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Where a product is eligible for return, you must follow the return procedure described in that policy.

If a product arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us at notallowedrana@gmail.com as soon as reasonably possible.

Nothing in these Terms is intended to remove or restrict any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

10. Cancellation

You may request cancellation of an order by contacting us at notallowedrana@gmail.com as soon as possible.

Whether cancellation is possible may depend on whether the order has already been processed or dispatched.

Where cancellation is permitted, any refund will be handled according to our Return & Refund Policy and applicable law.

11. Intellectual Property

Unless otherwise stated, all content on our website—including logos, brand names, text, photographs, graphics, product descriptions, designs, layouts, icons, videos, and other materials—is owned by or licensed to Parasto

You may access and use our website for personal, non-commercial shopping purposes.

You must not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

12. Customer Reviews and User Content

If you submit reviews, photographs, comments, testimonials, or other content to us, you confirm that:

  • You have the right to submit the content;

  • The content is accurate to the best of your knowledge;

  • The content does not violate another person's rights;

  • The content does not contain unlawful, defamatory, abusive, threatening, or misleading material; and

  • The content does not contain malicious software or harmful code.

By submitting content, you grant Parasto a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for legitimate business, marketing, and promotional purposes, subject to applicable law.

We may remove or decline to publish content that violates these Terms or applicable law.

13. Prohibited Uses

You must not use our website or services to:

  • Commit or facilitate fraud;

  • Violate applicable laws or regulations;

  • Impersonate another person or entity;

  • Attempt to obtain another customer's personal information;

  • Interfere with website security or functionality;

  • Upload malicious code;

  • Circumvent security or access controls;

  • Scrape or systematically copy website content without permission;

  • Use our products or services for unlawful purposes;

  • Submit false orders or payment information; or

  • Engage in conduct that could damage our business, website, customers, or service providers.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

14. Third-Party Services and Links

Our website may use or integrate third-party services, including payment gateways, delivery providers, analytics services, advertising platforms, and other technology providers.

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent acts, omissions, policies, or content of third-party services, except to the extent liability cannot legally be excluded.

Our website may also contain links to third-party websites. These links are provided for convenience and do not necessarily constitute an endorsement.

15. Disclaimer

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.

We make reasonable efforts to keep our website accurate, secure, and available, but we do not guarantee that:

  • The website will always be available or uninterrupted;

  • All information will always be completely accurate or error-free;

  • Website content will always be current;

  • Technical errors will never occur; or

  • The website will be completely free of viruses or other harmful components.

Nothing in these Terms excludes or limits any warranty, guarantee, consumer right, or remedy that cannot legally be excluded or limited under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Parasto will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website or purchase of products.

Where permitted by law, our total liability arising from a particular order will not exceed the amount actually paid by you for the product or service giving rise to the claim.

This limitation does not apply to liability that cannot legally be excluded or limited, including any liability that applicable Indian law prohibits us from limiting.

We do not exclude or restrict liability for fraud, wilful misconduct, or other matters where such exclusion or limitation would be unlawful.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Parasto, its owners, employees, contractors, and service providers harmless from claims, losses, liabilities, costs, and expenses arising from:

  • Your violation of these Terms;

  • Your unlawful use of our website;

  • Your infringement of another person's rights; or

  • Fraudulent or unauthorised activity carried out by you.

This clause does not require you to indemnify us for losses caused by our own unlawful conduct or matters that cannot legally be transferred to you.

18. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, civil unrest, government actions, strikes, transportation disruptions, telecommunications failures, major technical failures, pandemics, or other events that could not reasonably have been prevented.

Where such circumstances occur, we will take reasonable steps to minimise disruption and resume services as soon as reasonably practicable.

19. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Please review our Privacy Policy before using our website or placing an order.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, technology, or applicable laws.

The latest version will be posted on our website with the updated date shown at the top.

Your continued use of our website after updated Terms are posted may constitute acceptance of the updated Terms to the extent permitted by applicable law.

21. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be modified or removed only to the extent necessary, and the remaining provisions will continue to apply.

22. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

23. Governing Law

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer rights, statutory remedies, or jurisdiction that cannot legally be excluded, disputes arising from these Terms or your use of our website shall be subject to the courts and applicable dispute-resolution mechanisms having jurisdiction at:

Karnal, Haryana, INDIA

Nothing in these Terms is intended to prevent a consumer from exercising any statutory right or remedy available under applicable Indian law.

24. Contact Us

If you have questions about these Terms, your order, or our services, please contact us:

www.parasto.in
Email: notallowedrana@gmail.com
Phone: +919996018860

We are committed to providing a fair, transparent, and reliable shopping experience.