Shipping policy


Last Updated: 11 Aug 2026

At [STORE NAME], we want your order to reach you safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and orders.

COD fee: [COD FEE / FREE]

COD availability may depend on your delivery address, order value, product type, and other factors determined by our shipping or payment partners.

2. Order Processing Time

Orders are normally processed within 1 business days after payment confirmation.

Orders placed on weekends, public holidays, or during major sales and promotional periods may require additional processing time.

Processing time is separate from the delivery timeframe.

For example:

Order placed → 1 Day processing → Courier pickup → 5Days delivery

Once your order has been dispatched, you will receive shipping and tracking information where available.

3. Shipping Costs

Shipping charges are calculated based on factors such as delivery location, order value, product weight, shipping method, and applicable courier charges.

Current shipping charges may include:

  • Standard shipping Cost

  • Express shipping

  • Free shipping threshold

  • COD charge

The final shipping cost applicable to your order will be displayed before you complete your purchase.

4. Delivery Timeframes

Estimated delivery within India is generally:

5 BUSINESS DAYS after your order has been processed and dispatched.

Delivery times may vary depending on your location.

Metro and major cities may receive orders sooner, while remote locations, rural areas, and certain serviceable pin codes may require additional time.

The delivery estimate shown at checkout or provided in your shipping confirmation should be considered the most relevant estimate for your particular order.

Delivery timeframes are estimates and are not guaranteed unless a specific guaranteed delivery service has been purchased and expressly confirmed by us.

5. Tracking Your Order

Once your order has been dispatched, we will provide tracking information where available.

You may receive the tracking details by:

  • Email

  • SMS

  • WhatsApp

  • Your customer account

  • Order confirmation or shipping notification

You can use the tracking number on the relevant courier's website to check your shipment status.

Please allow 12 hours after dispatch for tracking information to become active.

If your tracking information has not updated for 2 DAYS, please contact us at EMAIL ADDRESS and we will help you investigate the shipment.

6. Delivery Address

Please make sure your shipping address, phone number, and other delivery information are accurate before completing your order.

We are not responsible for delays or failed delivery caused by:

  • Incorrect or incomplete addresses;

  • Incorrect phone numbers;

  • Missing apartment, house, or landmark information;

  • Unavailable recipients;

  • Refusal to accept delivery; or

  • Other information provided incorrectly by the customer.

If you realise that you have entered an incorrect address, contact us at EMAIL ADDRESS as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

7. Delivery Attempts

Our delivery partners may make multiple delivery attempts according to their operational policies.

If delivery cannot be completed after the available attempts, the package may be returned to us.

If a package is returned because of an incorrect address, refusal to accept delivery, repeat REDELIVERY/REFUND POLICY may apply.

8. Delayed Deliveries

While we work with our shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Delays may be caused by:

  • Weather or natural events;

  • Public holidays;

  • High order volumes;

  • Sales and promotional periods;

  • Courier operational issues;

  • Transportation disruptions;

  • Incorrect delivery information;

  • Remote delivery locations;

  • Government or regulatory restrictions; or

  • Other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us at EMAIL ADDRESS with your order number.

We will work with the relevant shipping provider to locate your shipment and provide you with an update.

9. Lost or Missing Packages

If your tracking information shows that a package has been delivered but you have not received it, please contact us within 2 DAYS.

We may ask you to check with family members, neighbours, building security, reception, or other persons who may have accepted the package on your behalf.

We may also contact the courier to investigate the delivery.

If a package is confirmed as lost in transit, we will work with the shipping provider to determine an appropriate resolution in accordance with applicable law and our Return & Refund Policy.

10. Damaged Packages

Please inspect your package when it arrives.

If the outer packaging appears significantly damaged, please take photographs before opening it where reasonably possible.

If the product inside is damaged, defective, or incorrect, contact us at EMAIL ADDRESS within 2 Days of delivery.

Please provide:

  • Order number;

  • Photographs of the package;

  • Photographs of the product;

  • A description of the damage or issue; and

  • Video evidence where reasonably necessary.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

11. Contact Us

If you have questions about your order or delivery, please contact us: www.parasto.in
Please include your order number when contacting us about an existing order so that we can assist you more quickly.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping providers, delivery services, business practices, or applicable laws.

The latest version will be published on our website with the updated date shown at the top.

Thank you for shopping with PARASTO. We appreciate your business and will do our best to make sure your order reaches you safely and reliably.